Return & Refund Policy

Return products you are unsatisfied with.

Warranty and After-Sales service Terms for product Quality issues within 12 Months of purchase: 

1. Within 7 days of purchase, bring the product, receipt, all accessories, and intact packaging to the point of purchase for a full refund. 

2. Within 15 days of purchase, bring the product, receipt, all accessories, and intact ​packaging to the point of purchase for a new product replacement. 

3. After 15 days of purchase, bring the product, receipt, and packaging to the point of purchase for repair services. 

4. For product damage caused by personal reasons, a certain amount of repair fee will be charged. 

Exclusions from Warranty Coverage: 

1.Products with external damages, lack of logo, or issues reported beyond the service period.

2. Products that have been disassembled, damaged by impact, subject to unauthorized upgrades, repairs, modifications, or are missing parts. 

3. Products with circuit or interface damage. 4. Products with odors or foreign objects.

Please contact us via for the return address. Please be advised that customers are responsible for all return shipping charges.

Return Defective or Wrong Items

To report a damaged or wrong item, please use the following process:

1) Contact our Customer Care team via email

2) Provide photo(s) along with a description of the damaged or wrong item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

 *All open-box products are in original condition and covered with a 6-month warranty. Final Sale, no exchange or return for any reasons unless claiming a warranty.

When will a replacement be sent?

Replacements are treated the same way as those of new orders -- they typically arrive in 7 to 14 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

How long does it take for me to get a refund?

It may take 1 or 2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.