Kzzi provides warranty service of 365 days for keyboards.

 

Note: The warranty is provided in addition to the rights and remedies granted to you by seller or granted to you under applicable legislation. Therefore, any remedy (e.g. rectification, claim for damages, right to terminate the contract) granted by Kzzi or by the law applicable remain unaffected e.g., the right to claim lack of conformity within 12 months from the date of purchase. 

 

The warranty covers all defects compared to the specification of the product in question, that may arise in the product within the below mentioned warranty period, however, with the exceptions set out below. Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period is twelve (12) months.

 

The warranty period starts when the product(s) is delivered to the first end-user. This warranty does not extend to any product whose serial number has been defaced or altered, just as the warranty will cease if you make modifications in the software not authorised by Kzzi.

 

The following are NOT covered by the warranty:

 

1. Accessories and spare parts (including but not limited to cables, dust coveretc.) sold separately i.e. not bundled with a Kzzi product.
2. Defects that have been caused by wrongful use, incorrect installation, incorrect repairs/modifications, or maladjustment of the product, or neglect, including but not limited to “burn in”, overdriving of speakers and similar wrongful use.
3. Defects that have been caused by lightning, fire, water, or other events of force majeure.
4. Defects in consumables, (i.e. components that are expected to require regular replacement including without limitation: loose cables etc.) or use beyond the expected lifetime of the consumable in question.
5. Batteries will be covered by twelve(12)months warranty.

 

With the herein stated exceptions to claim under the warranty, you may contact kzzi@kzzi.com if any defect covered by the warranty arises in your product within the warranty period.

Kzzi will:

1. Replacing the defective product with the same or similar product.

2. Replacing the defective parts of the product Only.

No product may be returned to Kzzi without obtaining a prior Return Authorization.

The warranty does not cover the costs of consequential damage or indirect loss or any related expense of claiming under the warranty, such as loss from inability to operate the product. Products which are developed especially for use in the country in which they are sold, e.g. due to varying transmission systems and approval demands, are not covered by this warranty if defects or malfunctions are caused by the usage of the product in another country.

 

The following are NOT covered by the warranty:

 

1. Accessories and spare parts (including but not limited to cables, dust coveretc.) sold separately i.e. not bundled with a Kzzi product.
2. Defects that have been caused by wrongful use, incorrect installation, incorrect repairs/modifications, or maladjustment of the product, or neglect, including but not limited to “burn in”, overdriving of speakers and similar wrongful use.
3. Defects that have been caused by lightning, fire, water, or other events of force majeure.
4. Defects in consumables, (i.e. components that are expected to require regular replacement including without limitation: loose cables etc.) or use beyond the expected lifetime of the consumable in question.
5. Batteries will be covered by twelve(12)months warranty.

 

With the herein stated exceptions to claim under the warranty, you may contact kzzi@kzzi.com if any defect covered by the warranty arises in your product within the warranty period.

Kzzi will:

1. Replacing the defective product with the same or similar product.
2. Replacing the defective parts of the productOnly.

No product may be returned to Kzzi without obtaining a prior Return Authorization.

 

The warranty does not cover the costs of consequential damage or indirect loss or any related expense of claiming under the warranty, such as loss from inability to operate the product. Products which are developed especially for use in the country in which they are sold, e.g. due to varying transmission systems and approval demands, are not covered by this warranty if defects or malfunctions are caused by the usage of the product in another country.

 

How To Apply Warranty Service

 

In order for the warranty to apply, and to claim under the warranty, you must show the proof of purchase of Kzzi where you wish to make your warranty claim, image or video shows the product problem comply with our warranty policy. Contact Kzzi@kzzi.com to get your issue fixed.

Note:

If client found that product or color is not what you ordered, please provide pictures including the product you received and shipping label and the order number, and then, send us an email at kzzi@kzzi.com to reach our customer service within 3 days after package delivered.

After a customer received the product, if it is not related to product quality problem and the customer wants to return the product,the customer needs to request it within 3 days upon product/parcel arrival, and needs to cover the shipping&return shipping & custom clearance& 10% order processing fees that might apply for you returning the item to us.

 

For additional questions and information, please send us an email at kzzi@kzzi.com